Rujukan Laman

How harta11 Protects Your Personal Data

At harta11, your personal data belongs to you — we collect only what we need to run your account securely and process your transactions via Touch 'n Go…

Data collected with your consentEncrypted account storageYour right to access and correctMalaysian jurisdiction appliesContact us any time
Explore the Lobby Read FAQ
harta11 How harta11 Protects Your Personal Data
HUBUNGI PASUKAN KAMI

Reach Us About Your Privacy Rights

If you have a question about how we handle your personal data, wish to request access to the information we hold, or want to correct any detail on your account, our dedicated privacy team is ready to assist. Reach out through any of the channels below and we aim to respond within two working days.

Team online

Email Privacy Request

Send a detailed request to our privacy inbox and we will confirm receipt within 24 hours, then provide a full response within two working days covering every data point you ask about.

Live Chat Support

Open the live chat window on harta11.my at any time to speak with a support agent who can log a formal data-access or correction request on your behalf immediately.

Written Correspondence

For formal written requests — such as data deletion or portability — submit a letter through our contact form and we will issue a written acknowledgement referencing your request within three working days.

BAGAIMANA KAMI MELINDUNGI DATA

Six Ways We Handle Your Data Responsibly

From the moment you open an account to the day you make a withdrawal, every data point we hold is subject to strict controls.

Encrypted Data Storage

All account data — including your name, contact details and transaction history — is stored with AES-256 encryption. Access is restricted to authorised staff with a legitimate operational need, audited on a rolling basis.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages on harta11.my are used. You can manage cookie preferences from your browser settings at any time without affecting your account access.

Account Security Practices

Your account is protected by password hashing and optional two-factor verification. We never store your raw password, and our systems flag unusual login attempts so we can alert you before any access occurs.

Data Retention Schedule

Active account data is kept for the duration of your membership. Once an account is closed, we retain transaction records only for the period required under Malaysian financial regulations, then delete all personal identifiers.

Your Right to Access and Correct

You may request a full copy of the personal data we hold about you at any time. If any detail is inaccurate — a misspelled name or an outdated phone number — we will correct it within five working days of your verified request.

Third-Party Data Sharing

We share data only with payment processors such as those handling Touch 'n Go, GrabPay and FPX, and only the minimum fields each processor needs. No personal data is shared for advertising or sold to data brokers under any circumstance.

Your Privacy Questions Answered

Below are the questions we hear most often about how harta11 collects and manages your personal data. If your question is not listed here, our support team can address it directly through live chat or email.

We collect your full name, email address, phone number and date of birth for identity verification. Once you make a deposit, transaction records linked to your chosen payment method — Touch 'n Go, GrabPay, Boost dan FPX — are also stored securely against your account.

We share data only with payment processors who need it to complete your transaction — for example, the FPX gateway or Touch 'n Go network. These partners are bound by contract to use your data solely for processing and nothing else. We do not sell data to advertisers.

Your data stays on record for as long as your account is active. After you close your account, we retain transaction history for the minimum period required under Malaysian financial law, then permanently delete all personal identifiers from our systems.

Submit a data-access request via email or the live chat on harta11.my. Verify your identity with the email address on your account and we will send you a full data summary within five working days, covering every category of information we hold.

Yes. Send a deletion request through our contact form or live chat. We will remove all personal identifiers not required for legal or regulatory retention. You will receive written confirmation once the deletion is complete, usually within ten working days.

We use session cookies necessary for account login and analytics cookies to improve page performance on harta11.my. Analytics cookies can be disabled in your browser settings. Disabling session cookies may affect your ability to stay logged into your account.

Contact us immediately through live chat or email so we can freeze suspicious activity and investigate. We recommend also changing your password right away. Our security team will notify you of findings and any corrective steps within 48 hours of your report.

Related Pages

harta11 Malaysia Mega Ball harta11 Login FAQ Rome Golden Age